I found a cheaper price somewhere else after booking

Let us know if you made a booking with a deal you found on HotelsCombined and then found a cheaper deal somewhere else with a travel provider we don't already work with.

Before you get in touch with us, please check that the following conditions apply:

  • It's been less than 24 hours since booking with a deal found on HotelsCombined.
  • The cheaper deal is for the same room type, inclusions (like breakfast) and cancellation policy.
  • The cheaper price is not a members-only price like with a frequent flyers or hotel loyalty program
  • The cheaper deal is with a travel provider we don't already compare at HotelsCombined.  A full list can be found here.

If these conditions apply, please send us a message via our contact form and don't forget to include your booking confirmation.

What's a travel provider?

A travel provider is a travel website like Booking.com and Agoda that acts as a travel agent. They provide the prices and availability we compare for you. You can check out the full T&C's for our Best Price Guarantee here.